Refund Policy

Digital products

All sales of digital products (courses, ebooks, guides, app access, and other downloadable or online content) are final. Because these products are delivered instantly and can't be returned, we do not offer refunds, exchanges, or cancellations once a purchase is complete.

The one exception is an accidental duplicate purchase: if the same customer is charged more than once for the same digital product, we'll refund the duplicate charge. Email us at [support email] with your order numbers and we'll take care of it.

Apparel and accessories

Our apparel and accessories are printed to order. Nothing sits in a warehouse waiting to ship, each item is produced specifically for you after you place your order. Because of this, we can't accept returns or issue refunds for change of mind, incorrect size selection, or any reason other than a production error on our end.

Printing errors. If your item arrives with a printing or manufacturing defect, email us at hello@luchafit.com within 7 days of delivery with your order number and a photo of the issue. We'll replace the item or refund your purchase.

Size issues. If you realize you ordered the wrong size, email us at [support email] within 24 hours of placing your order. If your item hasn't gone into production yet, we'll do our best to correct the size before it prints. After 24 hours, or once production has started, we're unable to make changes.

Shipping and delivery

We aren't able to refund orders for delays caused by the shipping carrier. If your package is marked delivered but hasn't arrived, contact the carrier first, then reach out to us and we'll help however we can.

Questions

Email hello@luchafit.com and include your order number so we can find your purchase quickly.